• Address: Orlando, FL 32896 (map)
• Date Posted: 10/26/09
• Job Type: Full-time

Area of Interest Sales Position Type Full Time Posting Job Description The Time Warner Cable Carolina Region currently seeks a Commercial Services Associate Outside Account Executive for Charlotte NC. Please find a brief description of the essential duties and responsibilities required to function successfully in this position. PURPOSE: The purpose of this position is to serve as a “pipeline” or reserve candidate to ensure full staffing for the Inbound Sales Representative group. While in the associate capacity position will perform sales and administrative functions to help group attain sales revenue objectives as they become certified in products and services, required systems knowledge, and sales skills. This position supports the marketing function by serving as one call resolution and maximizing sales opportunities generated through inbound traffic. JOB FUNCTION: 1.Respond to inquiries from business customers about products and services available and answer questions on all aspects of TWCBC commercial service. Utilize provided support materials to ensure accurate presentation of services. 2.Use skilled probing techniques to identify, develop and match needs after presenting and thoroughly explaining service options to potential customers. 3.Compose and present proposals along with prepared estimated costs analysis to customers. 4.Coordinate access, network and Internet services to customers. Validate customers’ computer requirements meet minimum TWCBC system requirements. 5.Set up and follow established procedures to assign account numbers for new potential customers in billing system. Coordinate installation process. 6.Follow established procedures for assigning IP addresses, as necessary. 7.Complete all necessary paperwork and submit required reports as requested by management. 8.Participate in regularly scheduled training and coaching sessions. 9.Develop and maintain strong working relationships with BC customers. 10.Support all department and company goals and objectives. 11.Perform other duties as assigned. 12.Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service. 13. Establish and maintain a positive public image. This position involves contact with customers, the general public, supervisors and management, contractors, and employees. QUALIFICATIONS: •High school education or equivalent is required. An Associate's or Bachelor’s degree in a related field is preferred. •Minimum of 1-2 years selling experience in the cable or telecommunications industry is preferred. •Experience in local carrier and B2B preferred. •Good customer service skills are required. •Must be self-motivated and possess a strong interest in selling. •Requires basic math skills. •Basic computer skills is required including various web based and software applications. •Excellent interpersonal, active listening and verbal communication skills. •Excellent written, verbal, and interpersonal communication skills. COMMUNICATIONS: Must be an effective verbal and written communicator with strong organizational and sales skills. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. REASON ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation. Interested candidates can forward their resume to info@atntjobs.org with subject line 'Jobid # atjclagr1510098'